Priority Family Care Center
Medical Customer Service Representative
Los Angeles, California•Full-time
$20 - $24 hourly
$20 - $24 hourly
About the Job
Priority Family care, is seeking a professional, dependable, and customer-focused Medical Customer Service Representative to assist patients with inquiries, coordinate communication, and provide administrative support in a health care setting. The ideal candidate will have previous customer service experience and a medical background. SPANISH SPEAKER A MUST.
Responsibilities:
- Answer incoming calls and make outgoing calls to patients and healthcare professionals.
- Assist patients with general questions and direct inquiries to the appropriate department.
- Schedule appointments and coordinate patient communications as needed.
- Verify and update patient demographic and insurance information.
- Assist with referrals, authorizations, and medical records requests as assigned.
- Document telephone calls and patient interactions accurately.
- Provide excellent customer service while maintaining professionalism.
- Maintain patient confidentiality and follow HIPPA requirements.
- Perform data entry, filing, faxing, and other clerical duties.
- Communicate with medical offices, providers, and insurance companies as needed.
Qualifications:
- Previous customer service experience required.
- Medical background or experience in a HealthCare setting preferred.
- Experience working in a medical office, clinic, or healthcare call center, a plus.
- Excellent verbal and written communication skills.
- Professional telephone etiquette.
- Basic computer skills and accurate data entry.
- Strong organizational and multitasking abilities.
- Knowledge of HIPPA and patient confidentiality.
- SPANISH SPEAKER A MUST.
HOW TO APPLY:
Interested candidates should submit a resume highlighting their customer service and medical experience.