The Front Office & Medical Assistant is the first point of contact for all patients and guests in a multi-specialty Clinic. Customer service is extremely important in this role. This person will be responsible for processing patients quickly and efficiently for treatment, gathering/updating information as well as getting financial/demographic information.
Responsibilities:
- Greets patients, guests and sign them in upon arrival.
- Obtain insurance and demographic information.
- Provide patients with intake and new patient forms as well as legally required documents.
- Provide patients with support and guidance as needed.
- Process payments for payments for co-pays and uninsured cash patients.
- Answer multi-line phones and either direct the caller to the appropriate party or handle the caller’s needs.
- Schedule appointments for new and reoccurring patients based on the physicians’ availability.
- Call patients to remind them of upcoming appointments.
- Prepare patients chart prior to their visit.
- Insurance verification. (PPO, HMO, Medi-Cal, Medicare)
- Assist in obtaining treatment authorizations, preparing and stocking treatment rooms.
- Perform back office clinical tasks such as taking vital signs, blood withdraws/lab, injections, history and medication intake. Assisting physicians during procedures.
- Experience with EMR and documenting patient notes and services according to office policies and procedures.
- Performs other duties as assigned.
Requirements:
- High School diploma or equivalent.
- Minimum of 1 year of medical reception experience is preferred.
- Good command of English oral and written. (Bilingual Spanish or Korean required)
- Knowledge of Microsoft Office or other computer systems helpful.
- Current CPR/First Aid card.
- Current TB negative test.
- Knowledge of EMR. (E-Clinical Works or similar preferred).